Common SimpleSwap Questions
The questions that come up most when people are deciding whether to actually use it.
About SimpleSwap
Is SimpleSwap a legit way to swap crypto?
Yes, based on the available evidence: SimpleSwap has run continuously since 2018, processed 20M+ swaps for 10M+ users, and its routing engine is built into 6,000+ partner products including NYSE-listed Exodus. Its legal documentation, Terms of Service, Privacy Policy, and Anti-Financial Crime and KYC Policy, is public on simpleswap.io, not just implied.
Does SimpleSwap support Bitcoin, Ethereum and smaller altcoins?
Yes. Coverage runs to 2,800+ cryptocurrencies across 3.2M+ trading pairs, spanning major chains and a long tail of smaller assets, aggregated from 20+ liquidity sources rather than one internal list.
Does SimpleSwap charge a separate trading fee?
No separate line item. Routing costs, liquidity spread and SimpleSwap's own margin are bundled into the exchange rate you see before confirming, so the quoted amount is what you get.
Accounts & verification
Do I need to create an account to use SimpleSwap?
No, not for most crypto-to-crypto swaps, which can be started without signing up. An optional account adds a Loyalty Program, swap history and rate alerts, but it isn't required to swap.
Is KYC required on SimpleSwap?
Not for most crypto-to-crypto swaps. Fiat purchases go through third-party payment partners that run their own KYC, and a specific transaction can be flagged for verification if compliance screening picks it up.
Using it
How long does a typical SimpleSwap exchange take?
It depends on the blockchains involved on both sides. Faster networks can confirm in minutes; Bitcoin and other congested networks can take longer, especially during busy periods.
What happens if I send to the wrong address or network?
In most cases, the funds are gone for good. A confirmed blockchain transaction can't be recalled, so double-checking the address and the network, particularly for assets that exist on more than one chain, is worth the extra ten seconds.
Should I choose a fixed or floating rate?
Fixed if you want price certainty for the next 20 minutes; floating if you're comfortable with the rate moving either way in exchange for a tighter spread. For most everyday swaps, the difference is small.
Can I use SimpleSwap on mobile?
Yes. SimpleSwap runs on iOS and Android alongside the web version, with both apps redesigned in 2026 for a shorter path to completing a swap.
Is customer support available if something goes wrong?
Yes, 24/7 live chat, with an average response time of roughly four minutes. Every swap also gets a unique order ID you can reference if something needs investigating.
Comparison
Is SimpleSwap better than an exchange with an order book?
Neither is strictly better; they solve different problems. An order-book exchange suits active trading with visible maker or taker fees. SimpleSwap suits a simple wallet-to-wallet conversion without opening an account or watching a book.
Still deciding?
The full mechanics are on How It Works.